Privacy Policy & Service Terms
This page explains what information we collect and how we use it, plus our service terms.
Last updated: 6 October 2026
Privacy Policy
We take your privacy seriously. This policy explains how doudou collects and uses your information when you contact us through this website.
What we collect
When you contact us for a quote, we collect the details you provide — such as your name, WeChat ID, LINE ID, email address or phone number — along with what you tell us about the property and what you need done.
We do not collect your location, contacts, device identifiers or browsing behaviour. This site uses no advertising trackers and no third-party advertising cookies.
How we use it
What we never do
How long we keep it
Your rights
To exercise any of these rights, contact us using the email address at the bottom of the page. We reply within 30 days.
Data security
We use appropriate technical and organisational measures to prevent unauthorised access to, disclosure of, or alteration of your information.
Please note that when you send content via WeChat, LINE or email, the security of that transmission depends on the platform used, and we cannot be responsible for encrypting it in transit.
Third-party services
Children’s privacy
This site is not directed at children under 13 and we do not knowingly collect their personal information.
Changes to this policy
If this policy changes, we update the “Last updated” date on this page. Material changes are communicated to you through the contact details you provided.
Service Terms
By using this website or engaging us to carry out work, you confirm that you have read and accepted these terms.
Scope of service
doudou provides maintenance, repair and management services for residential property in Bangkok and surrounding areas, with the specific items listed on the Services page.
We are not an estate agent or a landlord. We do not collect rent, we do not take a spread of it, and we do not sign long-term leases on your behalf.
Work is carried out by our own technicians — we do not subcontract your job to a third party.
Quoting and payment
Every job is quoted in detail before work begins, with labour and materials itemised separately. Work starts only after you approve it.
If we find a further problem during the work, we stop and submit a revised quote. We do not proceed or charge anything extra without your agreement.
Payment follows the size of the job:
Small jobs
Paid in full after completion and your inspection.
Medium jobs
The material cost plus 10% of the labour is paid before work starts; the remaining 90% of the labour is paid once you have signed off.
Large projects
Paid in stages, each stage released after you approve the previous one. The stages, amounts and deadlines are set out in a formal contract.
Prices shown on this website are indicative ranges; the binding figure follows an on-site survey.
Changes and cancellations
Standards and warranty
Property access and keys
Limits of our liability
Intellectual property
Governing law and disputes
These terms are governed by the laws of Thailand.
If a dispute arises, we seek to resolve it with you first. Failing that, both parties may agree to a court or arbitration forum in Bangkok.
Changes to these terms
If these terms change, we update the “Last updated” date on this page. Continued use of the site, or further engagements, means the updated terms are accepted.
Questions about these terms?
Get in touch using the email address at the bottom of the page.